Terms and Conditions

Identification of the Entity

The website www.bruma.pt (hereinafter referred to as the “Website”) is owned and operated by:

Company Name: BRUMA EUROPA, Lda.
Corporate Tax ID No.: 510 234 909
Registered Office: Rua Manuel Simões Nogueira, No. 435, Calendário, 4760-862 Vila Nova de Famalicão, Portugal
Phone: +351 252 312 565 (call to the Portuguese landline network)
General Email: info@bruma.pt
Email for Data Protection Matters: rgpd@bruma.pt

Purpose and Scope

These General Terms and Conditions of Use (hereinafter referred to as the “Terms”) govern access to and use of the Website, including its content, features, and services made available by BRUMA EUROPA, Lda. (hereinafter referred to as “BRUMA”).

BRUMA is a company dedicated to the design, manufacture, and distribution of stainless steel faucets and accessories, including bathroom and kitchen faucets, shower systems, healthcare solutions, bathroom accessories, and garden and pool solutions, among other products.

Accessing and browsing the Website implies acceptance of and compliance with these Terms by the user. If you do not agree with any of the provisions set forth herein, you should refrain from using the Website.

These Terms apply to all Website users, including visitors, registered users, and newsletter subscribers.

Access and Use of the Website

Access to the Website is provided free of charge, although certain features may require prior user registration or the completion of specific forms.

The user undertakes to use the Website diligently, lawfully, and in compliance with applicable legislation, these Terms, and good practices, and agrees to refrain from:

Using the Website for unlawful, fraudulent, or harmful purposes affecting the rights and interests of BRUMA or third parties;

Publishing or disseminating discriminatory, offensive, defamatory, violent, or otherwise inappropriate content contrary to morality, public order, or fundamental rights;

Introducing or spreading computer viruses, malware, or any other physical or logical systems capable of causing damage to BRUMA’s, suppliers’, or third parties’ systems;

Attempting to access, use, and/or manipulate BRUMA’s data, third-party supplier data, or other users’ data, including through unauthorized access;

Reproducing, copying, distributing, transforming, or modifying the Website’s content without BRUMA’s prior written authorization;

Using robots, scrapers, or any automated means to access or extract data from the Website without express authorization.

BRUMA reserves the right, at any time and without prior notice, to suspend, modify, or terminate access to the Website, in whole or in part, particularly for maintenance, updates, or improvements, and shall not be liable for any damages arising from such interruptions.

User Registration and Customer Area

The Website provides a restricted area for registered users (“Customer Area”), access to which is subject to prior registration.

To register, the user must provide the requested information truthfully, accurately, currently, and completely, and undertakes to keep such information updated.

The user is solely responsible for safeguarding and maintaining the confidentiality of their login credentials (username and password) and must not share them with third parties. Any activity carried out using the user’s credentials shall be the sole responsibility of the user.

Should the user become aware of or suspect any unauthorized use of their credentials, they must immediately inform BRUMA through the contacts provided.

BRUMA reserves the right to suspend or cancel the registration of any user who violates these Terms, without prejudice to any other applicable legal measures.

Quote Requests and Orders

The Website allows users to request quotations and place orders for BRUMA products through specific forms or direct contact with BRUMA.

Quote Requests

Submitting a quote request through the Website does not constitute a binding contractual offer. Quotations issued by BRUMA are provided for informational purposes only and are subject to confirmation and possible changes due to technical specifications, quantities, deadlines, and market conditions.

Quotations are valid for the period expressly indicated in the respective document, after which they automatically expire.

Orders

Submitting an order through the Website constitutes an expression of intent to purchase by the user, and final confirmation depends on BRUMA’s express acceptance.

BRUMA reserves the right to refuse or cancel orders, particularly in the following cases:

Obvious errors in Website information (description, pricing, or product availability);

Inability to supply the requested products;

Violation of these Terms by the user;

Force majeure events.

The specific conditions of each order, including prices, delivery times, payment conditions, and transportation terms, shall be agreed individually between BRUMA and the customer and shall prevail over any general conditions when expressly stipulated.

Pricing

Prices displayed on the Website are for informational purposes only and are subject to confirmation upon issuance of a quotation or acceptance of an order and may change without prior notice.

Unless otherwise stated, displayed prices do not include VAT, transportation costs, insurance, or any additional charges, which will be properly detailed in the quotation or invoice.

Product Warranties

Products manufactured and sold by BRUMA are covered by the legal warranty provided under applicable Portuguese and European legislation.

The warranty does not cover damage resulting from improper installation, misuse, normal wear and tear, lack of proper maintenance, unauthorized modifications or repairs, or exposure to conditions for which the products were not designed.

For detailed information regarding warranties and specific product conditions, users should contact BRUMA directly.

Product Information

BRUMA makes every effort to ensure that the information, descriptions, images, technical specifications, and finish references displayed on the Website are accurate and up to date.

However, the information provided is for guidance purposes only, and there may be differences between the colors, textures, and finishes displayed on the Website and the actual products due to technical display limitations across different devices and screens.

BRUMA reserves the right, at any time, to modify, update, or discontinue products, specifications, or product lines without prior notice, except with regard to confirmed orders.

Intellectual and Industrial Property

All Website content, including but not limited to texts, images, photographs, graphics, logos, icons, trademarks, trade names, designs, technical drawings, product sheets, videos, software, and other elements, is the property of BRUMA or its licensors and is protected by applicable Portuguese, European, and international intellectual and industrial property laws.

Any reproduction, distribution, transformation, public communication, extraction, reuse, retransmission, or any other use, in whole or in part, of the Website content, whether for commercial or non-commercial purposes, is expressly prohibited without BRUMA’s prior written authorization.

BRUMA authorizes users to view and obtain a temporary private copy of the content exclusively for personal and non-commercial use, provided that no modifications are made and all intellectual and industrial property notices are maintained.

Technical documents, catalogs, and product sheets available in the Website’s download section are intended solely to support professionals and customers in selecting and specifying BRUMA products and may not be used for any other purpose without authorization.

Newsletter and Commercial Communications

The Website allows users to subscribe to BRUMA’s newsletter to receive information regarding new products, technologies, reference projects, events, and other updates.

Newsletter subscription is voluntary and depends on the user’s express consent, in accordance with the General Data Protection Regulation (GDPR).

Users may unsubscribe from the newsletter at any time through the unsubscribe link included in each communication or by contacting BRUMA directly.

The processing of personal data associated with the newsletter is governed by BRUMA’s Privacy Policy, available on the Website.

Blog and Editorial Content

The Website may provide a blog or editorial content section featuring articles, news, technical information, and other informational materials.

The content published on the blog is for informational purposes only and does not replace specialized professional advice. BRUMA shall not be held responsible for decisions made solely on the basis of such content.

All editorial content is the intellectual property of BRUMA and is subject to the conditions established in the Intellectual and Industrial Property section of these Terms.

Links to Third-Party Websites

The Website may contain links to third-party websites provided solely for the user’s convenience and information.

BRUMA has no control over the content, privacy policies, or practices of third-party websites and assumes no responsibility for them. The existence of links to third-party websites does not imply any association, partnership, sponsorship, or endorsement by BRUMA.

Users are advised to review the terms and conditions and privacy policies of any third-party websites before providing personal data or carrying out transactions.

Personal Data Protection

The processing of users’ personal data is governed by BRUMA’s Privacy and Cookie Policy, which forms an integral part of these Terms and is available on the Website.

BRUMA processes users’ personal data in accordance with Regulation (EU) 2016/679 (GDPR) and Law No. 58/2019 of August 8.

For any questions regarding personal data protection, users may contact BRUMA via email at: rgpd@bruma.pt.

Limitation of Liability

BRUMA makes every effort to keep the Website fully operational and the information updated. However, it cannot guarantee the absence of errors, interruptions, viruses, or other harmful components.

BRUMA shall not be liable for:

Direct or indirect damages resulting from the use or inability to use the Website;

Inaccuracies, typographical errors, or outdated information displayed on the Website;

Damages caused by third parties through unauthorized access or interference with computer systems;

Content of third-party websites accessed through links on the Website;

Damages resulting from force majeure events or unforeseen circumstances.

The limitation of liability provided herein does not exclude or limit BRUMA’s liability where such exclusion or limitation is not legally permitted.

Website Availability

BRUMA does not guarantee the continuous and uninterrupted availability of the Website, which may be temporarily unavailable for maintenance operations, technical updates, or reasons beyond BRUMA’s control.

BRUMA will make every effort to minimize any periods of unavailability and, whenever possible, provide prior notice of scheduled interruptions.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Portuguese Republic.

For the resolution of any disputes arising from the interpretation or application of these Terms, the parties agree to submit to the exclusive jurisdiction of the courts of Vila Nova de Famalicão, expressly waiving any other jurisdiction, without prejudice to mandatory consumer protection laws.

Alternative Dispute Resolution

Under applicable legislation, consumers have the right to resort to Alternative Dispute Resolution (ADR) entities for the resolution of consumer disputes.

Users may consult the list of ADR entities in Portugal through the Consumer Portal: www.consumidor.gov.pt.

For cross-border disputes, consumers may use the European Online Dispute Resolution (ODR) Platform: https://ec.europa.eu/consumers/odr.

Whistleblowing Channel

BRUMA provides a whistleblowing channel, accessible at bruma.whistlelink.com, for reporting irregularities, in accordance with applicable whistleblower protection legislation.

Amendments to the Terms and Conditions

BRUMA reserves the right, at any time it deems appropriate, to revise or amend these Terms, and such amendments shall be duly published on the Website.

Users are advised to consult these Terms regularly in order to remain informed of any updates.

Continued use of the Website following the publication of any amendments to these Terms shall constitute tacit acceptance of such amendments.

Final Provisions

The possible invalidity or ineffectiveness of any clause of these Terms shall not affect the validity of the remaining clauses, which shall remain fully effective.

Failure by BRUMA to exercise any right provided for in these Terms shall not constitute a waiver of such right.

These Terms, together with the Privacy and Cookie Policy and any applicable specific conditions, constitute the entire agreement between the user and BRUMA regarding the use of the Website.

Contacts

For any questions, clarifications, or complaints regarding these Terms, users may contact BRUMA through the following channels:

By mail: Rua Manuel Simões Nogueira, No. 435, Calendário, 4760-862 Vila Nova de Famalicão, Portugal
Email: info@bruma.pt
Phone: +351 252 312 565 (call to the Portuguese landline network)

The version published on the Website is the version currently in force.

Updated on March 17, 2026.